Refund Policy

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

By ordering from this website, you agree to the following policy:


All sales transactions are final.

We'd like to inform customers that all changes to orders must be made known to us via email ASAP preferably within 12 hours from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore, unfortunately. Once an order has been placed, we regret to inform you that we do not allow any cancellation as we work very quickly in processing all our orders. This is to ensure minimal disruption to our order fulfillment team. Should an exception be made, all order cancellations will be subjected to a cancellation fee of $5.00.We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.

If you would like to return or exchange your purchase, please get in touch with us via email for return/exchange instructions within 14 days from the time the parcel is delivered to you. Returns and Exchanges are only applicable to items that arrive in a faulty or damaged state and must be in their original packaging.

WARNING: Personalized products are one of a kind and have been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.

Please note, we do not cover the return shipping cost. Customers will be responsible for the return shipping cost. Please ensure the returned item is shipped via a trackable shipping method. All exchanges & refunds will only be processed when we have received the actual product back in our warehouse. Returned product must be in its original condition (unopened, unused, in original packaging) to be eligible for an exchange/refund. If a returned parcel is lost in transit, Hotbuyy Co. will not be held accountable.

Due to the nature of the specific goods such as but not limited to innerwear, we are unable to accept Returns & Exchanges.

Customers must advise us via email within 72 hours/3 days of product receipt with evidence of product damage (using photos or videos that best demonstrate the defect/damage). Upon inspection of the available evidence, a decision will be made to offer a refund/replacement on the return of the product.

We strongly encourage customers to carefully read the product description before purchase and do not hesitate to get in touch with one of our friendly team members at with questions on our products.